Returns & Exchanges

Free and easy returns are available on eligible items. Please request your return and mail the approved return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@shopbasik.com. 

If your return is accepted, we’ll provide a prepaid return shipping label at no cost to you, as well as instructions for sending your package. We do not charge a restocking fee. Items sent back to us without first requesting a return will not be accepted.

Return address: BASIK, 9611 Brookdale Drive, ste 100 #274, Charlotte, NC 28215, United States.

You can always contact us for any return question at hello@shopbasik.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

“All discounted items purchased online and all items purchased in person are final sale and are not eligible for returns or exchanges.” Gift cards cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Original shipping charges are not refundable. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopbasik.com.

Thank you for shopping with BASIK. This policy explains how we ship your order, what it costs, and what to expect after you buy.

SHIPPING

Order Processing

Orders are typically processed within 72 hours, with exceptions on weekends and when we are traveling for markets. During market travel, order processing may take up to 5 days. Processing time is separate from shipping transit time.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently only ship to United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@shopbasik.com or use the contact details in our contact information policy.